Delivery & Returns


If you would like to return your purchase, please do so within 28 days of receipt and we will be happy to give you either a credit note, exchange or refund.  Simply complete and enclose the Returns Form supplied with your delivery and send it to us, along with the unused item or items in the original packaging, by secure delivery to the address below.   Should you wish to receive a refund, this will be made within 30 days of receiving your Returns Form and will include the cost of delivery.

 

DiDi  Returns

PO Box 2656

Reading

RG1 8XR

 

As we are a social enterprise, we ask that postage costs for goods returned to DiDi are paid by the customer, unless they are faulty.  If the goods are faulty, we will reimburse the postage within 30 days of receiving your Returns Form.  We cannot be held liable for goods that do not reach us and therefore do recommend that you return them by recorded delivery and retain proof of postage.  Should you wish to exchange your goods, then we will need to charge you for postage and packaging but this will just be at our standard rates.  None of this will affect your statutory rights.

 

If you have any queries or would like more information regarding the above, please do give us a call on +44 (0) 7966 527966 or email us at didi@diditrading.co.uk at any time.

 

Kind regards


Nadia Williams

 

 

 

Delivery Options & Costs

 

The prices given below should cover most orders.   In rare cases, for larger orders, the postage may have to be reviewed however.  In such instances, we will contact you prior to sending anything out.

 

 

UK Express Delivery -  £9.00

 

·      Deliveries will be made within 2 working days (next working day if ordered by phone before 11:30am)

·      Deliveries are made by 1pm, Monday to Friday and will require a signature. 

 

UK Standard Delivery £5.00

 

·      Deliveries will be made within 3 – 5  days 

·      Deliveries are made between 9:00am and 5:30pm, Monday to Friday and will require a signature

 

Europe  -  £10.00

 

·      Deliveries will be made within 10 to 12 days

·      Deliveries are made between 9:00am and 5:30pm, Monday to Friday and will require a signature

 

International - £15.00

 

·      Deliveries will be made within 10 to 12 days

·      Deliveries are made between 9:00am and 5:30pm, Monday to Friday and will require a signature

 

Please note the following:

 

  • We can exchange goods delivered abroad but we will have to charge postage for these exchanges at the overseas delivery rates

 

  • You may have to pay local import duties upon receipt of your order and delivery times are subject to destination country customs clearance timings

 

  • All prices are in pounds sterling (GPB).  If paying with a non-UK credit or debit card, it may be worth checking with your card issuer for conversion rates and any charges they may levy on foreign currency transactions

 

 

 


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